Financial Institutions.
Focus on your customer's experience
and let us focus on your ATMs/ITMs.
Our turn-key outsourcing program brings everything you need for a world-class ITM and ATM program, with fixed, predictable costs, and zero headaches.
Whether it's managing cash, tracking down customer transactions or upgrading software, ATMs/ITMs occupy much of your staff's time. Our outsourcing program will eliminate the need to allocate staff time to your ATMs.
Outsourcing
Hardware & Software
Get the best price value from PAI when you purchase new ATMs/ITMs or take ownership of your current equipment with one managed service fee.
Monitoring & Reporting
We monitor your ATMs/ITMs and dispatch technicians when necessary to ensure maximum uptime. Usage reports for your ATM/ITM fleet can be delivered per a schedule
Maintain the latest technology
We keep up with the latest technology and requirements. Whether it’s Windows updates, chip cards, or new encryption standards, your terminals will be using the latest technology, for your customer’s experience, and your security.
Keep your surcharge and transaction revenue
You get 100% of all surcharge revenue and most of the interchange revenue back.
ATM/ITM Driving
We manage the setup, authorization, processing, and settlement of ATM/ITM transactions through our preferred ATM/ITM driving solutions.
Cash Management
We can handle cash forecasting, ordering and scheduled/off route replenishment, so your Financial Institution staff no longer have to do tedious ATM/ITM balancing.
Regular maintenance & support
Our technical team is second to none. We provide full operational support and repair of terminals, including replacing supplies such as receipt paper, printer heads, compliance stickers, and more.
Regulatory compliance and Reg-E claim management
We operate the ATMs/ITMs — whether you’ve chosen to retain ownership or not — so we provide customer support, filing, and verification for all Reg. E claims and other regulatory burdens
Strict SLAs to guarantee your satisfaction
We provide you with the metrics to measure our performance – because that’s how we measure our own performance!
"PAI has relieved the stress from our staff by managing our growing network of 31 ATMs. PAI never makes us feel neglected, they are always available to answer any question. We no longer worry about the status of our ATMs."
-Communication Federal Credit Union
ATM/ITM Solutions
What are ITMs?
-
Integrated Teller Machines (ITMs) offer video assistance, customized branding, and tablet-based support for branch staff to assist customers.
-
Recycling cash from ITMs taking deposits can reduce your replenishment expenses.
-
Core software integration lets you automate most teller transactions, and gives customers more power in what they can accomplish inside your branch – without involving a teller.
-
Extend your brand experience into non-traditional locations.
We know the very latest ITM and ATM technology. Let us help you select the right equipment selection—and configure it correctly—for all of your needs. We don’t have a favorite ATM. Expect the right machine for your specific application in every location. We have you covered: configuration, installation and tune-ups.
Why ITMs?
The combination of recycling ATMs and software core integration is a branch transformation game-changer. This allows your customers to choose how they interact with you on over 90% of routine transactions AND enables you to reduce cash handling costs across your organization.
We offer many ATM/ITM options, including the Hyosung MX8300I Financial ATM.
"Great Plains Bank could not be happier with our ATM line since converting our entire process over to PAI. ATMs have become out of sight and out of mind. PAI takes care of them so we don't have to."
- Great Plains Bank
